Grolen Computers

Grolen Computers provides Computer repair, laptop repair, virus removal, trojan removal, adware removal, spyware removal services. The job it does: managing your IT, from help desk to infrastructure, as an outside partner.

The natural audience is small and mid-sized companies. They also list Information Services, so expect those to show up in the feature set. As a very small company team themselves (1 to 10 people), they tend to serve customers of a similar scale best. You will probably talk to the people who build it, which is great until you need 24/7 support.

Grolen Computers is based in Manchester, New Hampshire and founded in 1994. Their site is grolen.com.

Our checklist for this category: response SLAs, onboarding, and what is billed per hour. Get the renewal terms in writing before the first invoice.

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