Reliable Options

Reliable Options, Incorporated (ROI) is an IT Talent Management firm. Put simply, it is about managing your IT, from help desk to infrastructure, as an outside partner.

Who is it for? Mostly small and mid-sized companies. They also list Consulting, IT Management, Sales and Staffing Agency, so expect those to show up in the feature set. As a very small company team themselves (1 to 10 people), they tend to serve customers of a similar scale best. You will probably talk to the people who build it, which is great until you need 24/7 support.

Reliable Options is based in Chicago, Illinois and founded in 1990. You can read more at roichicago.com.

Things worth asking about: response SLAs, onboarding, and what is billed per hour. Get the renewal terms in writing before the first invoice.

If you have worked with Reliable Options, tell the next buyer what you paid and what surprised you. That is the part of this page we cannot write.