ZiffTalk

ZiffTalk is a software company that offers web-based click-to-call services to improve lead conversion, tracking and customer interaction. In practice that means managing your IT, from help desk to infrastructure, as an outside partner.

The natural audience is small and mid-sized companies. They also list Customer Service and Telecommunications, so expect those to show up in the feature set.

ZiffTalk is based in Pleasanton, California. More on zifftalk.com.

Before you commit, look at response SLAs, onboarding, and what is billed per hour. Get the renewal terms in writing before the first invoice.

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