Global Contact Services (GCS)

Global Contact Services is an outsourcing company providing contact center consulting services. The job it does: managing your IT, from help desk to infrastructure, as an outside partner.

The natural audience is small and mid-sized companies. Alongside the main category they mention Consulting and Legal. They are a large team, 501 to 1,000 people, which usually shapes who they work with. At that size expect formal onboarding, documentation and a longer sales cycle.

Global Contact Services (GCS) is based in Salisbury, North Carolina and around since 2001. Their site is gcsagents.com.

Things worth asking about: response SLAs, onboarding, and what is billed per hour. Get the renewal terms in writing before the first invoice.

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