Alanna.ai

Alanna is a technology company that provides innovative technologies to the title industry. Put simply, it is about turning support emails and chats into tickets with owners, priorities and SLAs.

Who is it for? Mostly support teams from two people to hundreds. They also list Artificial Intelligence (AI), Customer Service and Innovation Management, so expect those to show up in the feature set. They are a small team, 11 to 50 people, which usually shapes who they work with. Small vendors mean quick answers and real influence on the roadmap, but check who covers support when someone is out.

Alanna.ai is based in Mckinney, Texas. You can read more at alanna.ai.

Our checklist for this category: channel coverage, automation rules, and per-agent pricing. Get the renewal terms in writing before the first invoice.

If you have worked with Alanna.ai, tell the next buyer what you paid and what surprised you. That is the part of this page we cannot write.