Blue Lateral

Blue Lateral works in help desk, which is about turning support emails and chats into tickets with owners, priorities and SLAs. Their profile does not say much more than that yet, so treat the rest of this page as a starting point.

It makes the most sense for support teams from two people to hundreds. Alongside the main category they mention Business Process Automation (BPA), Consulting, Customer Service, Project Management and Software Engineering.

Blue Lateral is based in San Francisco, California. You can read more at bluelateral.net.

Our checklist for this category: channel coverage, automation rules, and per-agent pricing. Ask for a trial on your own data, not a canned demo.

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