Qualtrax
Qualtrax is a powerful document control tool that has expanded to be much more
Overview
Qualtrax is a powerful document control tool that has expanded to be much more. In practice that means turning support emails and chats into tickets with owners, priorities and SLAs.
It makes the most sense for support teams from two people to hundreds. Alongside the main category they mention Customer Service. As a small product team themselves (11 to 50 people), they tend to serve customers of a similar scale best. You will probably talk to the people who build it, which is great until you need 24/7 support.
Qualtrax is based in Blacksburg, Virginia. You can read more at qualtrax.com.
Our checklist for this category: channel coverage, automation rules, and per-agent pricing. Get the renewal terms in writing before the first invoice.
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