Contactual

Contactual offers OnDemand Contact Center, a SaaS-based platform that functions better than traditional on-premise contact center systems. The job it does: managing your IT, from help desk to infrastructure, as an outside partner.

It makes the most sense for small and mid-sized companies. Alongside the main category they mention Hardware. As a mid-sized company team themselves (51 to 200 people), they tend to serve customers of a similar scale best.

Contactual is based in Redwood City, California and around since 2000. More on contactual.com.

Things worth asking about: response SLAs, onboarding, and what is billed per hour. Get the renewal terms in writing before the first invoice.

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