OpenIssue

OpenIssue is a software company that delivers data system conversions helping organizations move to cloud or SaaS based solutions. In practice that means managing your IT, from help desk to infrastructure, as an outside partner.

Who is it for? Mostly small and mid-sized companies. Alongside the main category they mention Analytics, Cloud Management, Information Services and Management Consulting. As a very small company team themselves (1 to 10 people), they tend to serve customers of a similar scale best. You will probably talk to the people who build it, which is great until you need 24/7 support.

OpenIssue is based in Newport Beach, California and around since 1998. More on open-issue.com.

Things worth asking about: response SLAs, onboarding, and what is billed per hour. A short pilot with your real data tells you more than any demo.

If you have worked with OpenIssue, tell the next buyer what you paid and what surprised you. That is the part of this page we cannot write.