WorkFlex Solutions

WorkFlex Solutions provides call center workforce optimization software to BPO firms and companies with internally managed call centers. Put simply, it is about managing your IT, from help desk to infrastructure, as an outside partner.

Who is it for? Mostly small and mid-sized companies. They also list Information Services, so expect those to show up in the feature set. As a small company team themselves (11 to 50 people), they tend to serve customers of a similar scale best. Small vendors mean quick answers and real influence on the roadmap, but check who covers support when someone is out.

WorkFlex Solutions is based in Cincinnati, Ohio. You can read more at workflexsolutions.com.

Our checklist for this category: response SLAs, onboarding, and what is billed per hour. Ask for a trial on your own data, not a canned demo.

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