Bay Area Techies

Bay Area Techies is an information technology company that offers network solutions, disaster recovery, cloud desktops, and consulting. The job it does: turning support emails and chats into tickets with owners, priorities and SLAs.

It makes the most sense for support teams from two people to hundreds. They also list Consulting and Customer Service, so expect those to show up in the feature set. As a small product team themselves (11 to 50 people), they tend to serve customers of a similar scale best. You will probably talk to the people who build it, which is great until you need 24/7 support.

Bay Area Techies is based in Walnut Creek, California. You can read more at ba-techies.com.

Before you commit, look at channel coverage, automation rules, and per-agent pricing. Ask for a trial on your own data, not a canned demo.

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