Arclight Information Technology

Arclight Information Technology is an IT firm that provides disaster recovery, technical support, cloud computing and network management. In practice that means managing your IT, from help desk to infrastructure, as an outside partner.

It makes the most sense for small and mid-sized companies. They also list Cloud Computing, Compliance and Technical Support, so expect those to show up in the feature set. They are a small team, 11 to 50 people, which usually shapes who they work with. Small vendors mean quick answers and real influence on the roadmap, but check who covers support when someone is out.

Arclight Information Technology is based in Newton, Massachusetts. More on arclight-it.com.

Things worth asking about: response SLAs, onboarding, and what is billed per hour. Ask for a trial on your own data, not a canned demo.

If you have worked with Arclight Information Technology, tell the next buyer what you paid and what surprised you. That is the part of this page we cannot write.