Zowie

Here is Zowie in plain terms. Customer AI. Engineered to meet your business needs. In practice that means turning support emails and chats into tickets with owners, priorities and SLAs.

It makes the most sense for support teams from two people to hundreds. They also list Artificial Intelligence (AI), Customer Service and Generative AI, so expect those to show up in the feature set. As a mid-sized product team themselves (51 to 200 people), they tend to serve customers of a similar scale best.

Zowie is based in New York, New York. Their site is zowie.ai.

Our checklist for this category: channel coverage, automation rules, and per-agent pricing. Get the renewal terms in writing before the first invoice.

If you have worked with Zowie, tell the next buyer what you paid and what surprised you. That is the part of this page we cannot write.