Zerocracy

AI-empowered project management chatbot that automates routine processes in software development projects. That is the short version of Zerocracy. The job it does: answering common questions automatically and routing the rest to people.

Who is it for? Mostly support teams with high volume. Alongside the main category they mention Artificial Intelligence (AI), Chatbot, Cryptocurrency and Machine Learning. As a very small product team themselves (1 to 10 people), they tend to serve customers of a similar scale best. You will probably talk to the people who build it, which is great until you need 24/7 support.

Zerocracy is based in Palo Alto, California and around since 2016. You can read more at zerocracy.com.

Things worth asking about: training sources, accuracy on your own docs, and escalation paths. Get the renewal terms in writing before the first invoice.

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