Zero Incident Framework

ZIF for Service Desk delivers AI-powered IT service management solutions, enhancing efficiency and reducing costs. That is the short version of Zero Incident Framework. In practice that means building software for you when nothing off the shelf fits.

It makes the most sense for companies with a specific process to automate. Alongside the main category they mention Artificial Intelligence (AI) and Software Engineering. As a very large company team themselves (5,000+ people), they tend to serve customers of a similar scale best. Bigger vendor, more process. Budget time for procurement.

Zero Incident Framework is based in Princeton, New Jersey and founded in 1998. Their site is zif.ai.

Things worth asking about: portfolio relevance, who owns the code, and how they handle changes. Get the renewal terms in writing before the first invoice.

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