Zendesk

Zendesk develops a customizable customer service platform for organizations. The job it does: managing your IT, from help desk to infrastructure, as an outside partner.

It makes the most sense for small and mid-sized companies. They also list Customer Service, Data Management and Technical Support, so expect those to show up in the feature set. As a very large company team themselves (5,000+ people), they tend to serve customers of a similar scale best. Bigger vendor, more process. Budget time for procurement.

Zendesk is based in San Francisco, California and around since 2007. You can read more at zendesk.com.

Our checklist for this category: response SLAs, onboarding, and what is billed per hour. Get the renewal terms in writing before the first invoice.

If you have worked with Zendesk, tell the next buyer what you paid and what surprised you. That is the part of this page we cannot write.