Zanibal

Zanibal offers CRM, consulting, ERP, and change management solutions for managing sales, service and back-office business processes. In practice that means managing your IT, from help desk to infrastructure, as an outside partner.

It makes the most sense for small and mid-sized companies. Related areas on their profile: Consulting, CRM, Enterprise Resource Planning (ERP) and Sales. They are a small team, 11 to 50 people, which usually shapes who they work with. You will probably talk to the people who build it, which is great until you need 24/7 support.

Zanibal is based in San Jose, California. Their site is zanibal.com.

Our checklist for this category: response SLAs, onboarding, and what is billed per hour. Ask for a trial on your own data, not a canned demo.

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