XComms
XComms is the Only US Based Desktop Alert Software company
Overview
XComms is the Only US Based Desktop Alert Software company. https://www.xcomms.com. The job it does: turning support emails and chats into tickets with owners, priorities and SLAs.
Who is it for? Mostly support teams from two people to hundreds. Related areas on their profile: Customer Service and Human Resources. As a small product team themselves (11 to 50 people), they tend to serve customers of a similar scale best. Small vendors mean quick answers and real influence on the roadmap, but check who covers support when someone is out.
XComms is based in Boca Raton, Florida and founded in 2011. More on xcomms.com.
Our checklist for this category: channel coverage, automation rules, and per-agent pricing. Ask for a trial on your own data, not a canned demo.
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