Woveon

Woveon manages enterprise conversations - to provide exceptional customer experience, audit for compliance and maximize revenue. In practice that means turning support emails and chats into tickets with owners, priorities and SLAs.

The natural audience is support teams from two people to hundreds. Related areas on their profile: Analytics, Collaboration, Customer Service, Data Integration and Data Storage. As a very small product team themselves (1 to 10 people), they tend to serve customers of a similar scale best. You will probably talk to the people who build it, which is great until you need 24/7 support.

Woveon is based in New York, New York and founded in 2016. More on woveon.com.

Things worth asking about: channel coverage, automation rules, and per-agent pricing. A short pilot with your real data tells you more than any demo.

If you have worked with Woveon, tell the next buyer what you paid and what surprised you. That is the part of this page we cannot write.