Wootric

Wootric is an AI-powered platform to measure and boost customer happiness. The job it does: turning support emails and chats into tickets with owners, priorities and SLAs.

The natural audience is support teams from two people to hundreds. Related areas on their profile: Analytics, Artificial Intelligence (AI), Customer Service, Machine Learning and Product Management. They are a small team, 11 to 50 people, which usually shapes who they work with. You will probably talk to the people who build it, which is great until you need 24/7 support.

Wootric is based in San Francisco, California and around since 2013. More on wootric.com.

Things worth asking about: channel coverage, automation rules, and per-agent pricing. Get the renewal terms in writing before the first invoice.

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