Wix Answers

Wix answers acts as customer support solution service provider for the entire company. In practice that means building software for you when nothing off the shelf fits.

The natural audience is companies with a specific process to automate. They also list Call Center, Customer Service and Knowledge Management, so expect those to show up in the feature set. As a small company team themselves (11 to 50 people), they tend to serve customers of a similar scale best. You will probably talk to the people who build it, which is great until you need 24/7 support.

Wix Answers is based in New York, New York. You can read more at wixanswers.com.

Things worth asking about: portfolio relevance, who owns the code, and how they handle changes. A short pilot with your real data tells you more than any demo.

If you have worked with Wix Answers, tell the next buyer what you paid and what surprised you. That is the part of this page we cannot write.