WiserOwl

WiserOwl works in help desk, which is about turning support emails and chats into tickets with owners, priorities and SLAs. They have not published a longer description, so we lean on what their category usually involves.

It makes the most sense for support teams from two people to hundreds. Related areas on their profile: Analytics, Artificial Intelligence (AI), Communication Hardware, Consulting and Contact Management.

WiserOwl is based in Columbus, Indiana. You can read more at wiserowl.com.

Things worth asking about: channel coverage, automation rules, and per-agent pricing. Ask for a trial on your own data, not a canned demo.

If you have worked with WiserOwl, tell the next buyer what you paid and what surprised you. That is the part of this page we cannot write.