Wilcon

Wilcon is the premier West Coast provider of best-in-class fiber and data center infrastructure solutions helping to enable the digital. The job it does: handling IT tickets, assets and changes in an organized way.

It makes the most sense for IT departments. Alongside the main category they mention Communication Hardware, Communications Infrastructure, Data Center, IT Infrastructure and Wired Telecommunications. As a small product team themselves (11 to 50 people), they tend to serve customers of a similar scale best. Small vendors mean quick answers and real influence on the roadmap, but check who covers support when someone is out.

Wilcon is based in Los Angeles, California. More on wilcon.com.

Things worth asking about: self-service portal, asset tracking, and automation. Ask for a trial on your own data, not a canned demo.

If you have worked with Wilcon, tell the next buyer what you paid and what surprised you. That is the part of this page we cannot write.