Wickett.NET

WN Help Desk Web is a shareware web-based help desk application that runs under Microsoft IIS. That is the short version of Wickett.NET. Put simply, it is about building software for you when nothing off the shelf fits.

The natural audience is companies with a specific process to automate. They are a very small team, 1 to 10 people, which usually shapes who they work with. Small vendors mean quick answers and real influence on the roadmap, but check who covers support when someone is out.

Wickett.NET is based in Lewiston, Maine and founded in 1995. Their site is wickett.net.

Our checklist for this category: portfolio relevance, who owns the code, and how they handle changes. A short pilot with your real data tells you more than any demo.

If you have worked with Wickett.NET, tell the next buyer what you paid and what surprised you. That is the part of this page we cannot write.