Wfm Labs

WFM Labs provides workforce management tools, research, and a community for contact center professionals. In practice that means turning support emails and chats into tickets with owners, priorities and SLAs.

The natural audience is support teams from two people to hundreds. Related areas on their profile: Analytics, Artificial Intelligence (AI), Customer Service and Human Resources.

Wfm Labs is based in Atlanta, Georgia and founded in 2023. More on wfmlabs.org.

Before you commit, look at channel coverage, automation rules, and per-agent pricing. A short pilot with your real data tells you more than any demo.

If you have worked with Wfm Labs, tell the next buyer what you paid and what surprised you. That is the part of this page we cannot write.