WebNMS

WebNMS is the telecom software division of ZOHO Corp. The job it does: managing your IT, from help desk to infrastructure, as an outside partner.

Who is it for? Mostly small and mid-sized companies. Alongside the main category they mention Telecommunications. They are a very large team, 5,000+ people, which usually shapes who they work with. At that size expect formal onboarding, documentation and a longer sales cycle.

WebNMS is based in Pleasanton, California and around since 1996. More on webnms.com.

Our checklist for this category: response SLAs, onboarding, and what is billed per hour. A short pilot with your real data tells you more than any demo.

If you have worked with WebNMS, tell the next buyer what you paid and what surprised you. That is the part of this page we cannot write.