Wave Welcome

Wave Welcome arose from the realization that processes and procedures are often what prevent organizations from succeeding. The job it does: managing your IT, from help desk to infrastructure, as an outside partner.

It makes the most sense for small and mid-sized companies. They also list Consulting and Information Services, so expect those to show up in the feature set. As a very small company team themselves (1 to 10 people), they tend to serve customers of a similar scale best. You will probably talk to the people who build it, which is great until you need 24/7 support.

Wave Welcome is based in Oxon Hill, Maryland and around since 2020. Their site is wavewelcome.com.

Our checklist for this category: response SLAs, onboarding, and what is billed per hour. Ask for a trial on your own data, not a canned demo.

Every review on Revaw shows how it was verified, so if you know Wave Welcome well, your review carries weight here.