VOLLETO

Volleto provides global brands real-time sell-through data and direct customer access by reinventing the product warranty. In practice that means turning support emails and chats into tickets with owners, priorities and SLAs.

It makes the most sense for support teams from two people to hundreds. Related areas on their profile: Customer Service, E-Commerce, Retail Technology and Supply Chain Management. They are a small team, 11 to 50 people, which usually shapes who they work with. You will probably talk to the people who build it, which is great until you need 24/7 support.

VOLLETO is based in New York, New York and around since 2015. More on volleto.com.

Our checklist for this category: channel coverage, automation rules, and per-agent pricing. Get the renewal terms in writing before the first invoice.

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