VoiceFoundry

VoiceFoundry is a specialized delivery firm focused exclusively on providing service, support and integrations for the AWS Connect platform. The job it does: managing your IT, from help desk to infrastructure, as an outside partner.

The natural audience is small and mid-sized companies. Alongside the main category they mention Big Data and Delivery. They are a mid-sized team, 51 to 200 people, which usually shapes who they work with.

VoiceFoundry is based in Carmel, California. Their site is voicefoundry.com.

Things worth asking about: response SLAs, onboarding, and what is billed per hour. Get the renewal terms in writing before the first invoice.

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