Voice Data Systems

Voice Data Systems is a consultancy that deals with customer experience, cloud contact center solutions and IT operations. The job it does: turning support emails and chats into tickets with owners, priorities and SLAs.

Who is it for? Mostly support teams from two people to hundreds. Related areas on their profile: Consulting, Customer Service and Management Consulting. They are a small team, 11 to 50 people, which usually shapes who they work with. You will probably talk to the people who build it, which is great until you need 24/7 support.

Voice Data Systems is based in Grand Rapids, Michigan and founded in 1988. Their site is govds.com.

Things worth asking about: channel coverage, automation rules, and per-agent pricing. A short pilot with your real data tells you more than any demo.

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