visual ops

Visual Ops is a developer of a device-agnostic technology intended to communicate processes to diverse actors in real-time. Put simply, it is about managing your IT, from help desk to infrastructure, as an outside partner.

Who is it for? Mostly small and mid-sized companies. They also list Information Services, so expect those to show up in the feature set. As a very small company team themselves (1 to 10 people), they tend to serve customers of a similar scale best. Small vendors mean quick answers and real influence on the roadmap, but check who covers support when someone is out.

visual ops is based in New York, New York. Their site is visualops.com.

Our checklist for this category: response SLAs, onboarding, and what is billed per hour. Get the renewal terms in writing before the first invoice.

If you have worked with visual ops, tell the next buyer what you paid and what surprised you. That is the part of this page we cannot write.