Virtual CSR

Virtual CSR is an automation and integration technology company that provides a wide range of solutions for contact centers. The job it does: building software for you when nothing off the shelf fits.

The natural audience is companies with a specific process to automate. As a small company team themselves (11 to 50 people), they tend to serve customers of a similar scale best. Small vendors mean quick answers and real influence on the roadmap, but check who covers support when someone is out.

Virtual CSR is based in Studio City, California. More on virtualcsr.com.

Things worth asking about: portfolio relevance, who owns the code, and how they handle changes. Get the renewal terms in writing before the first invoice.

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