Virtual Case Manager

Virtual Case Manager offers web-based case management and referral tracking for social service agencies. The job it does: managing your IT, from help desk to infrastructure, as an outside partner.

Who is it for? Mostly small and mid-sized companies. They are a small team, 11 to 50 people, which usually shapes who they work with. You will probably talk to the people who build it, which is great until you need 24/7 support.

Virtual Case Manager is based in Hamilton, Ohio. Their site is virtualcasemanager.com.

Our checklist for this category: response SLAs, onboarding, and what is billed per hour. Get the renewal terms in writing before the first invoice.

If you have worked with Virtual Case Manager, tell the next buyer what you paid and what surprised you. That is the part of this page we cannot write.