Vihanti

Vihanti works in help desk, which is about turning support emails and chats into tickets with owners, priorities and SLAs. Their profile does not say much more than that yet, so treat the rest of this page as a starting point.

Who is it for? Mostly support teams from two people to hundreds. They also list Consulting, Customer Service, Embedded Systems, Mobile and Web Development, so expect those to show up in the feature set.

Vihanti is based in Carmel, Indiana. More on vihanti.com.

Things worth asking about: channel coverage, automation rules, and per-agent pricing. A short pilot with your real data tells you more than any demo.

The facts above come from public company records. The score will come from people like you. Used Vihanti? Rate it.