Vicidial Group

Vicidial Group is a software company that offers VICIhost and a hosted contact center services. The job it does: managing your IT, from help desk to infrastructure, as an outside partner.

Who is it for? Mostly small and mid-sized companies. Related areas on their profile: Call Center, Hardware and Telecommunications. They are a small team, 11 to 50 people, which usually shapes who they work with. You will probably talk to the people who build it, which is great until you need 24/7 support.

Vicidial Group is based in St. Petersburg, Florida. You can read more at vicidial.com.

Our checklist for this category: response SLAs, onboarding, and what is billed per hour. A short pilot with your real data tells you more than any demo.

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