Vicibox Center

Vicibox Center provides hosted Vicidial call center platforms, cloud and dedicated dialer servers, and a Press 1 voice broadcast dialer. In practice that means turning support emails and chats into tickets with owners, priorities and SLAs.

Who is it for? Mostly support teams from two people to hundreds. Related areas on their profile: Call Center, Cloud Computing, Communication Hardware, Contact Management and Customer Service.

Vicibox Center is based in Wilmington, California. Their site is viciboxcenter.com.

Before you commit, look at channel coverage, automation rules, and per-agent pricing. Get the renewal terms in writing before the first invoice.

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