Viabl

Viabl is relationship automation software that provides proactive CRM notifications allowing you to build a better customer relationships. In practice that means turning support emails and chats into tickets with owners, priorities and SLAs.

Who is it for? Mostly support teams from two people to hundreds. Alongside the main category they mention Customer Service and Public Relations. They are a very small team, 1 to 10 people, which usually shapes who they work with. You will probably talk to the people who build it, which is great until you need 24/7 support.

Viabl is based in Atlanta, Georgia and around since 2014. Their site is viabl.com.

Our checklist for this category: channel coverage, automation rules, and per-agent pricing. A short pilot with your real data tells you more than any demo.

If you have worked with Viabl, tell the next buyer what you paid and what surprised you. That is the part of this page we cannot write.