Vertical Communications

Vertical Communications provides communication solutions for SMBs and large enterprises. In practice that means turning support emails and chats into tickets with owners, priorities and SLAs.

The natural audience is support teams from two people to hundreds. They also list Cloud Computing, Customer Service and Telecommunications, so expect those to show up in the feature set. As a mid-sized product team themselves (51 to 200 people), they tend to serve customers of a similar scale best.

Vertical Communications is based in Santa Clara, California. You can read more at vertical.com.

Things worth asking about: channel coverage, automation rules, and per-agent pricing. Get the renewal terms in writing before the first invoice.

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