(v)WeCare Technology

(v)WeCare Technology is a call center outsourcing company that provides phone, email, chat, and social media customer service support. In practice that means managing your IT, from help desk to infrastructure, as an outside partner.

The natural audience is small and mid-sized companies. Alongside the main category they mention Billing, Call Center and Telecommunications. As a large company team themselves (501 to 1,000 people), they tend to serve customers of a similar scale best. At that size expect formal onboarding, documentation and a longer sales cycle.

(v)WeCare Technology is based in Cherry Hill, New Jersey and founded in 2003. You can read more at vcaretec.com.

Our checklist for this category: response SLAs, onboarding, and what is billed per hour. Get the renewal terms in writing before the first invoice.

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