UserPod

UserPod, a mobile application, enables its users to scan product IDs, serial numbers, and service tags. Put simply, it is about managing your IT, from help desk to infrastructure, as an outside partner.

The natural audience is small and mid-sized companies. Alongside the main category they mention Automotive, Cloud Computing and Mobile. As a very small company team themselves (1 to 10 people), they tend to serve customers of a similar scale best. You will probably talk to the people who build it, which is great until you need 24/7 support.

UserPod is based in Monterey Park, California. You can read more at userpod.com.

Things worth asking about: response SLAs, onboarding, and what is billed per hour. A short pilot with your real data tells you more than any demo.

If you have worked with UserPod, tell the next buyer what you paid and what surprised you. That is the part of this page we cannot write.