UserCare

UserCare is customer service software that helps companies deliver exceptional customer service by blending support, CRM and data analytics. Put simply, it is about building software for you when nothing off the shelf fits.

The natural audience is companies with a specific process to automate. They also list Analytics and CRM, so expect those to show up in the feature set. They are a small team, 11 to 50 people, which usually shapes who they work with. Small vendors mean quick answers and real influence on the roadmap, but check who covers support when someone is out.

UserCare is based in Mountain View, California. You can read more at usercare.com.

Before you commit, look at portfolio relevance, who owns the code, and how they handle changes. Get the renewal terms in writing before the first invoice.

Nobody has reviewed UserCare on Revaw yet. If you use it, your rating goes first, and it takes about twenty seconds.