UnifyCX

UnifyCX offers AI-powered customer experience solutions supported by human agents for business process outsourcing. Put simply, it is about building software for you when nothing off the shelf fits.

It makes the most sense for companies with a specific process to automate. Related areas on their profile: Artificial Intelligence (AI) and Outsourcing. As a very large company team themselves (5,000+ people), they tend to serve customers of a similar scale best. At that size expect formal onboarding, documentation and a longer sales cycle.

UnifyCX is based in Louisville, Kentucky. You can read more at unifycx.com.

Our checklist for this category: portfolio relevance, who owns the code, and how they handle changes. Get the renewal terms in writing before the first invoice.

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