Uknomi

uKnomi provides drive-thru and pickup solutions for restaurants. In practice that means turning support emails and chats into tickets with owners, priorities and SLAs.

Who is it for? Mostly support teams from two people to hundreds. Related areas on their profile: Customer Service and Payments. As a small product team themselves (11 to 50 people), they tend to serve customers of a similar scale best. You will probably talk to the people who build it, which is great until you need 24/7 support.

Uknomi is based in Dallas, Texas. Their site is uknomi.com.

Before you commit, look at channel coverage, automation rules, and per-agent pricing. Get the renewal terms in writing before the first invoice.

If you have worked with Uknomi, tell the next buyer what you paid and what surprised you. That is the part of this page we cannot write.