Triafy

Triafy's knowledge base for ticket triage, any non-technical dispatcher can ask questions about triage, Empower non-technical dispatcher. In practice that means managing your IT, from help desk to infrastructure, as an outside partner.

It makes the most sense for small and mid-sized companies. Related areas on their profile: Artificial Intelligence (AI) and Information Services. As a very small company team themselves (1 to 10 people), they tend to serve customers of a similar scale best. You will probably talk to the people who build it, which is great until you need 24/7 support.

Triafy is based in Tampa, Florida. More on triafy.com.

Things worth asking about: response SLAs, onboarding, and what is billed per hour. Ask for a trial on your own data, not a canned demo.

If you have worked with Triafy, tell the next buyer what you paid and what surprised you. That is the part of this page we cannot write.