Tri Source International

Nearshore outsourcing solutions provider of call center front and back office support for any industry verticals. That is the short version of Tri Source International. The job it does: turning support emails and chats into tickets with owners, priorities and SLAs.

It makes the most sense for support teams from two people to hundreds. They also list Customer Service, Outsourcing and Sales, so expect those to show up in the feature set. As a large product team themselves (1,001 to 5,000 people), they tend to serve customers of a similar scale best. Bigger vendor, more process. Budget time for procurement.

Tri Source International is based in Valencia, California and founded in 2006. More on tsioutsourcing.com.

Our checklist for this category: channel coverage, automation rules, and per-agent pricing. Ask for a trial on your own data, not a canned demo.

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