Transax

Transax provides a digital retail and customer engagement platform for non-auto dealers with integrated payments and white-label options. In practice that means turning support emails and chats into tickets with owners, priorities and SLAs.

The natural audience is support teams from two people to hundreds. They also list Customer Service, E-Commerce Platforms, Marketplace, Mobile and Payments, so expect those to show up in the feature set. As a small product team themselves (11 to 50 people), they tend to serve customers of a similar scale best. You will probably talk to the people who build it, which is great until you need 24/7 support.

Transax is based in Grand Rapids, Michigan. You can read more at transax.com.

Our checklist for this category: channel coverage, automation rules, and per-agent pricing. Ask for a trial on your own data, not a canned demo.

Nobody has reviewed Transax on Revaw yet. If you use it, your rating goes first, and it takes about twenty seconds.