TrackShip

Trackship Inc. offers a shipment tracking API supporting numerous carriers and enhancing customer engagement with branded tracking pages. In practice that means turning support emails and chats into tickets with owners, priorities and SLAs.

The natural audience is support teams from two people to hundreds. Alongside the main category they mention Customer Service and Shipping. As a small product team themselves (11 to 50 people), they tend to serve customers of a similar scale best. You will probably talk to the people who build it, which is great until you need 24/7 support.

TrackShip is based in Middletown, Delaware. You can read more at trackship.com.

Our checklist for this category: channel coverage, automation rules, and per-agent pricing. Get the renewal terms in writing before the first invoice.

Every review on Revaw shows how it was verified, so if you know TrackShip well, your review carries weight here.