Total Networks

Total Networks offers cybersecurity, IT support, business continuity, data recovery, software, IP networks, compliance and virtualization. In practice that means handling IT tickets, assets and changes in an organized way.

It makes the most sense for IT departments. They also list Cyber Security and IT Management, so expect those to show up in the feature set. They are a very small team, 1 to 10 people, which usually shapes who they work with. You will probably talk to the people who build it, which is great until you need 24/7 support.

Total Networks is based in Plymouth, Massachusetts. Their site is total.network.

Our checklist for this category: self-service portal, asset tracking, and automation. Get the renewal terms in writing before the first invoice.

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