Tix

Tix is a state-of-the-art, cloud-based ticketing system that features fully integrated access controls. In practice that means building software for you when nothing off the shelf fits.

The natural audience is companies with a specific process to automate. They are a small team, 11 to 50 people, which usually shapes who they work with. You will probably talk to the people who build it, which is great until you need 24/7 support.

Tix is based in Long Beach, California. Their site is tix.com.

Our checklist for this category: portfolio relevance, who owns the code, and how they handle changes. Ask for a trial on your own data, not a canned demo.

If you have worked with Tix, tell the next buyer what you paid and what surprised you. That is the part of this page we cannot write.