Tier2Tickets
Tier2Tickets provides incident reporting software and USB Helpdesk Buttons for automated, context-rich IT...
Overview
Tier2Tickets provides incident reporting software and USB Helpdesk Buttons for automated, context-rich IT support ticket creation. In practice that means turning support emails and chats into tickets with owners, priorities and SLAs.
Who is it for? Mostly support teams from two people to hundreds. Related areas on their profile: Artificial Intelligence (AI), Customer Service, IT Infrastructure, IT Management and Productivity Tools.
Tier2Tickets is based in Macon, Virginia. Their site is tier2tickets.com.
Things worth asking about: channel coverage, automation rules, and per-agent pricing. A short pilot with your real data tells you more than any demo.
The facts above come from public company records. The score will come from people like you. Used Tier2Tickets? Rate it.
Key features
Customer Service
IT Infrastructure
IT Management
Company
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